Setting Up Voicemail

Step 1: Enabling your Voicemail box

1. Using your IP-phone, dial *62. 

2. Pick up the handset or press the speaker button. 

3. When asked for the passcode, enter 19992005 and then press #. 

4. Enter a unique passcode then press #. 

5. Enter the same unique passcode then press #. 

6. At the main menu, press 3 to record your Personalized Name. 

7. Press 1 to start recording. At the prompt, say your name and then press #.

Step 2: Recording your Outgoing Messages

1. Using your IP-phone, pick up the handset and dial *62. 

2. Enter your passcode and then press #. 

3. Press 1 to access your voicemail box. 

4. Press 2 to create your Busy Greeting. 

5. Press 1 to record. State out loud the message that will be heard when you are 

on the phone. Press # when done. 

6. Press 2 to listen to your recorded message. Press 1 to re-record. When 

finished, press *. 

7. Press 3 to create your No Answer Greeting. 

8. Press 1 to record. State out loud the message that will be heard when you are 

not able to answer the phone. Press # when done. 

9. Press 2 to listen to your recorded message. Press 1 to re-record. When 

finished, press *.

Your voicemail is setup and ready to go!Leaving Messages for Other Users

During greeting: 

# Interrupt the greeting and start recording a voice message. 

* Transfer out of greeting to Voice Portal password prompt. 

0 Transfer out of greeting to another extension. 

While recording message: 

* Cancel recording and transfer to Voice Portal password prompt. 

0 Cancel recording and transfer to another extension. 

# Stop recording and review message. 

While reviewing message: 

1 Erase message and record again. 

2 Listen or view current message. 

3 This sends the message (OR you could just hang up). 

6 Set or clear the urgent indicator. 

7 Set or clear the confidential indicator. 

* Cancel recording and transfer to Voice Portal password prompt. 

0 Cancel recording and transfer to configured number. 

# Repeat menu. 

Accessing Your Voice Portal

You can access your personal voice portal using your own phone or another phone. 

Using Your Phone 

1. Using your IP-phone, pick up the handset and dial 

*62. 

2. Enter your passcode and then press #. You will now be at the Voice Messaging Main 

Menu. 

NOTE: Depending on the IP phone, hard key and soft key options are available that allow easy 

access your voicemail. 

From Another Phone 

1. Using any phone, pick up the handset and dial the telephone number or ext. 

2. Let the phone ring until you engage your voicemail box. 

3. When you begin to hear your No Answer greeting, press * to reach the login prompt. 

4. Enter your passcode and then press #. You will now be at the Voice Messaging Main 

Menu. 

Voice Portal Main Menu Options

1 Access Voice Mailbox 

2 Change CommPilot Express profile3 Record Personalized Name. 

4 Change Call Forwarding Options 

8 Change Passcode 

9 Exit 

# Repeat menu 

+ Some of these options are provided only if they have been assigned to yo