Restarting Your Internet Equipment

Quick Fix Guide (Mobile-Friendly)

Restart order matters:
➡️ Modem → Firewall → Switch

When should I do this?

Use this guide if:

• Internet is down or unstable

• Wi-Fi or phones won’t connect

• Devices show “offline”

• Things are slow or frozen

This is safe and fixes many common issues.

⚠️ Before You Start (Important)

• Takes 5–10 minutes

• Do NOT press reset buttons

• Only unplug power cables

• Leave all Ethernet/network cables plugged in

What will my equipment look like?

 

You will usually see:

• Modem – From your internet provider

• Firewall –

  • Cisco Meraki MX67, or

  • Ubiquiti Dream Machine Pro (UDM Pro)

• Switch – Box with many Ethernet ports

Step-by-Step (Simple & Safe)

1️⃣ Unplug Power From ALL Devices

Unplug the power cord only from:

• Modem

• Firewall (MX67 or UDM Pro)

• Switch

? Do NOT unplug network cables.

2️⃣ Wait 60 Seconds

Wait a full 60 seconds.
(This allows everything to fully shut down.)

3️⃣ Plug Devices Back In — This Order Matters

? Modem — FIRST

• Plug in the modem

• Wait 2–3 minutes

• Lights should stop flashing and stay steady

? Firewall — SECOND

(Meraki MX67 or Ubiquiti UDM Pro)

• Plug in the firewall

• Wait 1–2 minutes

? Switch — LAST

• Plug in the switch

• Wait about 1 minute

Power-Up Order (Visual)

Correct order:
➡️ Modem → Firewall → Switch

After Everything Is Back On

• Test the internet on your phone or computer

• Check Wi-Fi, phones, or systems that were not working

Most issues are resolved after this.

Still Not Working?

Please contact support and share:

• The time you restarted the equipment

• Confirmation you restarted all three devices

• What is still not working (internet, Wi-Fi, phones, etc.)

⚠️ Do not press reset buttons or move cables unless support instructs you to.

Quick Checklist (Swipe-Friendly)

✔ Unplugged power from all devices
✔ Waited 60 seconds
✔ Plugged back in: Modem → Firewall → Switch
✔ Waited for lights to stabilize
✔ Tested internet