LINGO - Equipment Warranty replacements Steps

 Each step that was completed is needed for us to show our vendor that all steps were taken for warranty replacements.

• Polycom Phones
  • Move phone to known working location and ethernet cable
  • Power cycle and check ethernet is in LAN port and not PC port
  • Factory reset phone using MAC address
  • Test direct to modem
• DECT Solutions (Cordless phones i.e. Panasonic and Yealink)
  • Power cycle base and check cabling is secure
  • Plug base directly into ISP modem
  • Factory Reset the base and repair handsets
    • For Panasonic: Hold down the pairing button for 30 seconds until status light flashes
    • For Yealink: unplug the base, press and hold the paging button on the front while plugging back in and hold until all 3 lights turn solid green
  • For handset issues:
    • Replace batteries (Panasonic only)
    • Unpair and repair handsets
    • Ensure power button is pressed for a few seconds to power on handset
    • Ensure repairing next to base for best results
• Grandstream ATAs
  • Test with different Analog device and RJ11 cable
  • Connect ATA directly to ISP modem and power cycle
  • Factory reset ATA by using a paperclip or something small to compress the reset button for 7-10 seconds